Traitster

Traitster

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Cancellation & Refund Policy

1. Order Cancellation

Before Shipment:

  • You may cancel your order at any time before it has been processed and shipped. To do so, send us a Whatsapp message with your order ID.

After Shipment:

  • Once your order has been shipped, it cannot be canceled. However, you may initiate a return once the product is delivered, as per our Return Policy.

2. Return & Exchange Policy

1. Damaged or Defective Products
Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

  • Submit your request within 7 days of delivery.
  • Provide unboxing videos, photos of the damaged product, and the original packaging.
  • Requests after 7 days will incur reprinting charges.
Proof of defects:
If you do not have an unboxing video of the order and we fail to verify the cause, Trait is not liable for refunds/replacement of such products.

2. Exchanges or Returns for Wrong Sizes
If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

3. Lost in Transit
For items lost during shipping, Trait issues a refund once the shipping status confirms the item is lost.

Delayed Order Delivery
If an item isn’t attempted for delivery within 15 days via Air or 20 days via Surface, you can
receive a refund for the order.

5. Careful Unboxing
We advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:
Unpacking videos are provided.
Images of the courier cover are sent.

Eligibility:

  • Returns or exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in their original packaging with all tags intact.

  • Certain products, such as masks, boxers, socks, and other hygiene-sensitive items, are non-returnable.

Process:

  • To initiate a return or exchange, message us in whatsapp or Instagram. We will immediately help you with the orders.

  • If your area is serviceable, we will arrange a reverse pickup. Otherwise, you may need to self-ship the product to our designated address.

Refunds:

  • Once we receive and inspect the returned item, we will process your refund within 7 business days.

  • Refunds will be credited to your original payment method.

Exchanges:

  • Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued as per our refund policy.

3. Refunds for Canceled Orders

  • If you cancel your order before shipment, any payments made will be refunded to your original payment method within 7 business days.

4. Contact Us

For any queries or assistance regarding cancellations, returns, or refunds, please contact our customer support team: